Skip to Navigation

Refund And Return Information

Defective or Wrong Item Received

It is the customer’s responsibility to contact us within 30 days after delivery if a defective or incorrect item was received. If we are not contacted until after the 30-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Refund Policy

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.

If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.

Return Policy

SugarBaby Products Inc. guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery. 

Please be aware that we can only accept returns of orders that are authorized by calling SugarBaby Products Inc. customer service using our contact page or call 1-403-714-8113.  Only returns with authorization will be accepted.

All returns must be sent in original packaging.  All returns must be shipped at the customer’s expense, but can be shipped using the customer’s choice of carrier. SugarBaby Products Inc. is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us. Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser.

All authorized returns will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.

Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.